Muzzlebee values the privacy and protection of its customers' and visitors' data. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the UK GDPR, the Data Protection Act 2018, and, where applicable, the GDPR for users located in the European Union. By using our website, you agree to the terms of this policy.
We collect personal data provided directly by the user, including name, address, email, telephone number, and payment information, which is processed exclusively by certified payment providers. We also collect information automatically through cookies and other tracking technologies, such as IP address, device type, browser, and browsing behaviour. In addition, we may record data related to purchases, product preferences, and support history.
We use the data to process orders, manage deliveries, send essential communications, provide customer support, optimise the website experience, perform internal analysis, prevent fraud, and send marketing communications with consent. The legal basis for data processing includes contract performance, compliance with legal obligations, explicit consent, and legitimate interests, such as security and website improvement.
Your data may be shared with third-party suppliers who assist in the operation of the website, such as payment processors, logistics companies, marketing platforms, and analytics tools. We may also disclose information when necessary to comply with legal obligations. We never sell personal information to third parties.
When we make international transfers, especially to countries outside the UK, we ensure that the data is protected by legally recognised mechanisms, such as the International Data Transfer Agreement (IDTA) or standard contractual clauses. We only store information for as long as necessary: order data for up to six years for tax purposes and marketing data until consent is revoked.
You have important rights, including access, correction, deletion, portability and limitation of processing, as well as the right to withdraw consent where applicable. Requests can be sent by email to support@muzzlebee.com.
We take technical and organisational measures to ensure data security and protect it from unauthorised access, loss, alteration or improper disclosure.
For privacy questions, please contact us at support@muzzlebee.com.